Return Policy

Store Policy > payment method | shipping policy | return policyReward Points Policy 

We will do our best to satisfy you when using eHairDepot.com for your internet purchases.

Due to state and federal health regulations, return of wigs are only accepted under the following strict conditions. Any wig that is returned to us, which does not meet our guidelines for returnable items, will be returned back to you at your expense.

- All original tags must be intact on the wig.

- The wig may not have been brushed, combed, cut, washed or worn. It must be free from gels, sprays or other hair care products. It must be free of odors, such as cigarette or cigar smoke. Brushing and combing a wig changes the texture of the fibers and is easily detectable by our returns department. Please keep this in mind when you are inspecting your wig.

- All original packaging must be included with the wig. Packaging and wig must arrive back to us intact, undamaged and complete, exactly as received.

- You must notify us of your intent to exchange your wig WITHIN 15 DAYS of order date. Returned items must reach us WITHIN 30 DAYS of order date.

- ANY ITEM'S RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION. To obtain authorization, please email our wig inquiries department. You can also call us at 1-708-632-4333 to obtain authorization. State your name, why you are requesting a return, and what you would like to exchange it for. Any package without a return authorization number on the box will be marked "Return to Sender" and will come back to you.

Or 30% Restock charge will be deducted from refund total amount.


- After you have obtained a return authorization number, please complete our wig return form and include it inside the box.

- We strongly recommend that you insure the package to protect yourself. If your package is lost or damaged in the mail, we cannot issue any merchandise credits.

-Defective Products - All products are fully inspected before shipping. For this reason, product defects are extremely rare. If you find a wig product to be defective, you must contact us for a return authorization number within 3 days of receipt. At this time, please explain the defect in detail. The item must be received back by our returns department within 7 days of receipt. The product must be returned unaltered with all original packaging. Upon our inspection, if the product is found to have a manufacturer defect, we will reimburse up to paid shipping fee to you for your return shipping. We will promptly send you a replacement wig in the exact same style and color as the original product ordered at no additional cost.

- Please inspect your shipment upon receipt of your package. Any defects, omissions or inaccurate shipments that are not claimed within 3 days of receipt will not be accepted for refunds, exchanges or credits.

- Some closeout wigs, special offer wigs or sale wigs are not returnable. These products will be clearly marked next to the product description.

- Freight fee : freight is not refundable. In case of free shipping, after returning, if total amount is under $49.99, freight fee will be deducted from refund amount. 


- In order to comply with insurances codes, we cannot accept a wig back for exchange or credit after customer requests and receives a receipt for a cranial prosthesis.

- We do not issue shipping refunds on packages that cannot be delivered or are returned to sender.

- If you have paid by check, money order or Western Union, we cannot issue cash refunds. Credit will be issued in the form of an in store credit or gift certificate.

No refunds on shipping fee and free shipping fee

Exceptions :
1. You receive the wrong products
2. The products you receive has a defect or damages due to shipping.

 

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